Automatic Door Not Working? What to Check Before You Call an Engineer
When an automatic door stops working, it can disrupt your whole building. A few safe checks may solve a simple problem, and will help our engineers if you do need to call.
Safe checks to try first
- Check the mode switch. Many doors have a selector or key switch. Make sure it is set to automatic and not locked or night mode.
- Check the power. Look for a tripped circuit breaker or switched-off isolator supplying the door.
- Look for obstructions. Anything in the door path or the floor guide can stop it. Keep hands out of the track while the door is powered.
- Check the sensors. Dirt, stickers, posters or cobwebs over a sensor can stop it detecting people. A gentle wipe with a soft cloth can help.
- Check floor mats and items. A curled mat or loose item can trigger or block the door.
- Check access control. If the door is linked to a keypad or card reader, make sure that system is working.
What not to do
- Do not force the door open or shut
- Do not remove covers or touch wiring
- Do not bypass or disable safety sensors
When to call an engineer straight away
Call us immediately if the door is closing on people, makes a grinding or banging noise, has damaged glass, smells of burning, or is stuck open and leaves your building insecure. Keep people away from the door and use another entrance if you can.
For urgent faults, our 24/7 emergency call-out is available on 01708 864176.
How to avoid breakdowns
Many faults are caused by wear that regular servicing would have caught. See how often automatic doors should be serviced.
Need help with your automatic doors? Euro Automatic Doors installs, repairs and maintains automatic doors with 24/7 emergency call-out. Request a quote or call 01708 864176.
